The Lab: A Fanatical Customer Service Approach
At CHEM.agency we’re here to help you work faster and smarter and stay ahead of what’s next in real estate marketing and real estate website development. We’ve launched the Lab to help us best serve your needs.
To help make that happen, we come alongside and get to know your business challenges. And then we implement scalable technology solutions to solve the challenges you’re real estate business is facing today, as well as tomorrow.
With ongoing analytics and optimization so you can focus on building your business, increasing your efficiency, and creating incredible customer experiences for your buyers and sellers.
Our Approach to Real Estate Website Development
We work with you to understand your needs, and then take a flexible approach to placement across IDX vendors, CRM systems (or our iMax CRM, Social connectors, etc. Then we connect all of these systems together making your website the HUB of all your marketing. All channels (roads) leads back to your real estate website.
Our Approach to Customer Support
We are fanatical about customer support. Our “CHEMists” are available from morning to night to assit you with any aspect of your real estate website or real estate marketing.
Single Point of Contact
It’s frustrating explaining your needs to someone every time you call in, right?
At CHEM.dital, we work on a single point of contact system. From start to finish you’ll work with one person who is aprised of your situation, your technology, and your needs. They will quickly learn and understand your business scenario and goals. This makes communication fast and efficient.
Unified Communications Platform
Just like our real estate websites, our internal systems are also state-of-the-art.
We operate a unified communications platform combining our CHEMist’s phones, website chat, email, and project management into one platform.
The unification of communication channels allows us to respond almost instantly to any question you have.
How You Can Reach Us:
Feel free to reach out to us any time using the communications channel that suits you best in that moment. We monitor all lines of communication from one system.
Web Chat
Just go to CHEM.agency. In the bottom right of our website you’ll find the chat box. As a customer the system will recognize you and route you to your single point of contact.
Send an email to lab@CHEM.agency and your email will be routed right to your single point of contact.
Phone
Call us at 415-915-4886. Our phone system will recognize your number and route you to your single point of contact.
Self Help
Need a quick refresher on how to do something in your CRM or website?
We have all of the training mateiral from all of the real estate technology vendors loaded onto our website and customized for our clients. You can go to https://chem.digital/support and search the knowledgebase, blog, and video libraby for the right solution.
Schedule A Free Consultation
Attract more clients, get more referrals, and make more sales.
